Frequently Asked Moving Questions
Q. Am I supposed to tip the movers? Answer: Most customers choose to tip 15%-20% to the crew which provides them with top-tier, professional, courteous service, but it is not required.
Q. Do I need to empty dresser drawers? Answer: It depends on the size of the dresser/chest. If the dresser has five or fewer drawers, you may leave the contents in the dresser. However, please do remove anything liquid, breakable, or fragile (perfume, bottles, etc.). If the dresser has six or more drawers, you will need to empty the contents to ensure safe moving of both your dressers and the contents.
Q. Are there any hidden costs? Answer: No. Wrightway Moving Company is dedicated to quality service at a fair, upfront cost. All costs will be outlined and agreed upon before your moving date. Our services are a la carte; choose which services you will need, and you will have a clear cost outlined before your move. Please make sure you will have someone at the moving destination with keys to the house/office, as there will be a charge if our movers are made to wait to begin unloading.
Q. Are there items that will not be moved by Wrightway Professional Movers? Answer: There are certain items that we will not move due to safety/fragility issues. These include items like guns, live plants, pottery, flammables, unboxed items, and anything that cannot safely be moved by a two-man team. If you have questions, please ask us in advance. We strive to maintain clear communication with our clients in order to provide efficient, reliable, and dependable service.
Q. What are your accepted forms of payment? Answer: Wrightway Moving Company accepts the following: cash, cashier’s checks, money orders, and major credit cards. If using a credit card, it is required that you fax us a copy of both the front and back of the card the day before your move, and have an authorization form filled out. Additionally, when paying with a credit card, please provide a copy of your driver’s license.
Q. Will I need to box my hanging clothes? Answer: Yes. You need to box all your items that need to be boxed, and seal both the top and bottom. Please label each box with contents, indicate to which room it will go in, and mark boxes containing fragile items appropriately. The following are examples of items that will need to be boxed: clothes, personal items, lamps, electronics, pictures, etc. This list is not all-inclusive; all items that are boxable need to be suitably boxed in advance of your move.
Q. Do I need to disassemble items? Answer: You have a choice. You can disassemble and reassemble items (furniture, etc.), or Wrightway Moving Company can provide this service for you at a nominal additional charge. Please let us know when you schedule if you select our services for disassembly/reassembly of applicable items.
Q. Does Wrightway Moving Company offer any discounts for services? Answer: Yes. If you are able to schedule your move during off-peak times, Wrightway Moving Company will be happy to extend a discount. Contact us for more information regarding specific off-peak time frames.
Q. Do you have a low price guarantee? Answer: Yes, in addition to offering the most reliable, efficient, and highest quality moving experience in the Dallas-Fort Worth metroplex, we promise to be the most economical. If you can find a local moving company (licensed, insured, and a BBB member) that charges less for comparable services, Wrightway Moving Company will beat their price by 10%. Please call for details.
Q. Do you provide loading and/or unloading of a rental truck? Answer: Yes, with prices starting at just $90, let us do the heavy lifting!
Q. Will insurance cover any possible occurrences during my move? Answer: Wrightway Moving Company carries the standard insurance coverage required by the Texas DOT. If you desire more coverage, such policies may be easily purchased at your expense.
Q. Are you licensed and insured? Answer: Yes. Wrightway Moving Company is licensed by the State of Texas and carries the standard insurance coverage required by the Texas Department of Transportation.
Q. Are your drivers able to call me before they arrive? Answer: Absolutely. Every crew has a cell phone or two-way radio to facilitate communication.
Q. Are you a member of the Better Business Bureau? Answer: Yes, Wrightway Moving Company has been a member of the Better Business Bureau for over two years.
Call Us if You Have More Questions
These are some of the most common questions Wrightway Moving Company is asked. We know that each of our individual customers will have unique questions regarding their move. Wrightway Movers are dedicated to answering all your questions and providing any additional information so that you will enjoy a hassle-free moving experience. Our competent, friendly, well-trained staff will be happy to assist you in all areas of moving. Contact us at 214-549-6968 or email us at services@wrightwaymovingco.com, we will be happy to assist you.
